Return and Exchange Policy

We guarantee the quality of our products, and we want you to be completely satisfied with your purchase. However, a few guidelines need to follow:

• The sales invoice must accompany all returns.
• Returns are accepted up to 6 months from the date of purchase, 30 days for chemical related products.
• All products must be in the original manufacturer packaging and good condition and unused.
• Products have to be in resalable condition upon inspection.

Return and Exchange Procedure

• Please contact us prior to sending any products back for a return or exchange for getting it approved.
• Once approved we will send you an RMA number to accompany the return/exchange.
• No return or exchange will be accepted without an RMA number.
• Once we receive your return/exchange, we will inspect the products and will send you an email confirming whether we will accept the return/exchange fully, partial, or not at all.

Exchanges

• Upon receiving your returned products and once inspected, we will replace the item or issue you credit which can be used received other products except for newly released products.
• If an item comes damaged as a result of shipping, we will be happy to exchange it for you. Please contact us within three business days of delivery.

Shipping

• Please send all returns/exchanges to 6498 Wilcrest Drive, Houston, TX 77083.
• You will be responsible for your shipping charge sending any products back to us.
• Please send us a tracking number for all returns/exchanges.
• Original shipping fees for our products are non-refundable.

Restocking/Repackaging Fee

• All returns are subject to a 20% restocking fee.
• If the packaging is damaged on any products, we will either not accept it or only accept a partial credit on the item.

Backorders

Goods are subject to availability and any item, which is out of stock but where payment has been received, will be sent as soon as the item becomes available. If you are not happy with the backorder and would like to cancel or have a replacement we will do this for you. Please contact the sales team: cs@odysseynail.com.

Order Cancellations

• Cancellations must be in writing either by mail or email.
• Cancellations by telephone will not be accepted.

If you decide to cancel your order before has been dispatched, a fee of 5% will be deducted from your refund to cover the cost of administration and Credit Card processing fees.

If you cancel your order after has been dispatched, postage charges plus the 5% admin charge will be deducted from your refund and return of the parcel will be at the cost of the buyer. Refunds will not be given until the parcel has been received by Odyssey Nail Systems in good re-sellable condition.

Goods must be returned within 30 days of the cancellation. You are responsible for the safe return of the canceled product(s) and any postage charges that are incurred.

Refunds will be made within 30 days of the returned product(s) being received.

Customer Service

If you need to contact our customer services, you can contact us by any of the following methods:

• Telephone: +1 (281) 564-0056
  Lines are open Monday To Friday 10 am to 6 pm, and Saturday from 10 am to 2 pm.
• Email: cs@odysseynail.com
• Postal Address: 6498 Wilcrest Dr. Houston TX 77072.
  We will endeavor to reply to any complaint within five working days.